Terms and Conditions




Welcome to the Proud Irish Heritage.com website. We sell our products to you subject to the terms and conditions listed here. Please read them carefully before using the website. By using the website, you agree to be bound by these terms and conditions.

The Proud Irish Heritage website is provided solely for your personal use, you may not use this website for any commercial purpose. References in these Terms and Conditions to “we”, “us” refers “Proud Irish Heritage”.


By registering and/or submitting an order to us via our website, you represent and warrant that the personal information you provide is true, accurate, current and complete in all respects and you will notify us immediately of any changes by contacting us via email to info@www.surnamecrest20170501v2-copy.dev . By placing an order you confirm you are the person referred to in the billings details.

Product Display

We have made every effort to display the products featured as accurately as possible. However, the colours we use, as well as the display and colour capabilities of your particular computer monitor, may greatly affect the colours you actually see on the screen. Proud Irish Heritage cannot be held responsible for any limitations of your monitor and cannot guarantee that your monitor’s display of any colour, texture, or detail of merchandise will be accurate / the same as the actual product.

Product Pricing

In the rare event of a product price discrepancy, the purchase price of the product on the Proud Irish Heritage website prevails over the price that may appear on the delivery or product packaging. You will always be charged the price that is displayed on the checkout page. If the price is reduced after you purchased the item at full price, we cannot refund the difference.


You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Please check back frequently to see any updates or changes to our privacy policy. Questions regarding this Policy should be directed to the Administrative Head by email to: info@www.surnamecrest20170501v2-copy.dev

Our Rights

We reserve the right to:

Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Third Party links

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Purchase of products

The order process is as follows:

You place the order for your products on the Website by pressing the purchase button at the end of the checkout process.

You may receive an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Proud Irish Heritage. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions.

Non-acceptance of an order may be a result of one of the following:

The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment.
The identification of a pricing or product description error.
You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

The contract will be concluded in English.

In the event of any of the above 5 points occurring we will contact you at the earliest possible opportunity.

Order Cancellation

For most items you may cancel your order at any time with a full refund by contacting Proud Irish Heritage via email to hello@proudirishheritage.com, provided we have not produced, packed or despatched your items.

If we have produced, packed or despatched your items, then we will not be able to stop the delivery process. You may, of course, return any goods you do not want, in accordance with our Returns Policy, but we will not be able to refund the outward postage costs. Please refer to the Returns & Refunds section on this website.

For Bespoke items: Once the item has been produced, the order cannot be cancelled or returned unless due to a manufacturing fault.


You have the right to cancel your contract at any time within 7 days of receipt of the goods you ordered. Goods must be returned unused and in their original packaging with all labels attached for a full refund. A collection charge may apply, which will be notified to you at the time of return, this will be deducted from our refund. Cancellation must be in writing or by e-mail. This is not intended to be a full statement of all your rights.

We reserve the right not to accept any order request if:

We do not have the stock
We are no longer able to provide the product
The delivery address for the order is not in the designated areas
The goods were at the wrong price or had an incorrect description

Please note: If there is no one available to accept the delivery on the day agreed with the courier, an extra charge for redelivery may be payable. If you are unable to accommodate the delivery, you must inform us at least 24hrs in advance of the delivery day to arrange another date at no extra charge


All items manufactured by Proud Irish Heritage is guaranteed from defects for 1 year. This guarantee does not cover any defect, fault or damage which arises through general wear and tear or misuse (misuse includes any failure to care for the goods in accordance with any care advice which we give to you). Also the guarantee does not cover defects which are brought to your attention before you agree to purchase the goods. Notification of any defect needs to be made to us as soon as is practicable. Please note this guarantee does not affect your statutory rights.

If you notify us within the one year guarantee period of any defect or fault which your goods have developed, provided that our inspection confirms that the defect or fault is covered by our guarantee, we will take such measures as may be necessary to rectify the problem to your reasonable satisfaction.

If after supplying replacement goods on one occasion we cannot satisfy your requirements due to faulty items, we reserve the right to uplift the goods, refund any monies due, and consider the order cancelled.


The total cost of your order is the price of the products ordered plus delivery charges as set out in the delivery section of this Website. Payment can be made by any of the methods specified in the payment section of this website and payment will be debited and cleared from your account upon order. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Your payment transaction will be handled by a third party via a secure site. By clicking through to payment details you will be transferred to the website of the transaction processing company.

Refusal of transaction

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. To be eligible to purchase products on this website and lawfully enter into and form contracts on this website under Irish law you must: – Register by providing your real name, phone number, e-mail address, payment details and other requested information. – Be over 18 years of age – Stipulate a correct delivery address.

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.